What are Shipping Costs & Delivery Timelines ?

Shipping destinations:

We ship both locally and worldwide.

Shipping schedule:

  • We offer same day delivery for local orders within Lagos State.
  • However, same day deliveries must be received and payment confirmed on or before 10AM same day
  • We do not deliver on Sundays and public holidays, and all express orders will be delivered on the next business day. 

Standard Shipping times:

  • Local orders within Lagos State take 1 - 2 business days to be delivered to you while orders to other States in Nigeria take 2 - 5 business days depending on location.
  • Shipping time for international orders might vary depending on location, shipment method and other factors. This will be advised when your order is received. 
  • We do not deliver on Sundays and public holidays.

Shipping cost:

  • Please see applicable costs at checkout.
  • Please select correct delivery fee for your location to avoid delays to your order being processed. 
  • International orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
What Payment Options Are Available ?

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards and Debit Cards.
  • We also accept offline payments via direct bank deposit (bank details are provided upon order confirmation).
  • We do not offer Payment on Delivery. 

Note: that additional exchange fee may apply if your currency is other than Nigerian Naira.

Do You Offer Returns, Exchanges & Refunds ?

Your 100% safety and satisfaction is important for us and as a result, we do not accept returns and/or offer exchanges for products already delivered to a customer. 

However, we will be happy to exchange products prior to shipment of your order. Please immediately email hello@virgobynanma.com with the subject 'Exchange' and include your order number, name and the items you would like to exchange. 

Please view our returns and exchange policy for more information. 

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@virgobynanma.com

Other inquiries? Let's chat.

Please email us at hello@virgobynanma.com